Betsafe customers regularly ask these questions before, during, and after placing wagers.
If you are unable to create an account, it could be due to one of the following reasons:
If you do not recollect registering an account with Betsafe, are not using a VPN, and have chosen the right country, please contact the Customer Support Team. You can contact them via Live Chat, email, or a Call-Back Request.
To access the Forgot Password page, go to the home page, select 'Login,' and click the 'Forgot Password?' link.
Enter the email address in the Email area to register the account and click the 'Reset Password' button.
After that, you will receive an email with a link to reset your password. Simply click the link and follow the instructions.
To update the e-mail address associated with your account, please send an email to firstname.lastname@example.org from the new e-mail address you wish to use.
Please send the following message and details by email:
'I'd like to switch my email address from email@example.com to firstname.lastname@example.org.'
In addition to the information mentioned above, they will require a copy of a valid ID for security reasons. Once the request has been reviewed, one of their Customer Support representatives will contact you.
Betsafe attempts to provide a safe gaming environment for all of its players. Because this is a legal requirement, your betting account may be restricted, frozen, or suspended if you fail to present the needed papers. This could happen if the information you supply is discovered to be inaccurate or deceptive.
If you cannot obtain the needed papers, please contact their Customer Support Team. You can contact them via Live Chat, E-mail, or a Call-Back Request.
As a standard, Betsafe displays odds in 1 unit bets; odds are displayed in this unit stake. You can adjust your base stake to reflect relevant odds from the on-track tote by going to your account settings:
Preferred Stake Amount > Settings > Betslip
The United States, Singapore, India, Germany, Italy, and Turkey are among the countries affected. If you do not adjust your preferences, odds will be displayed following each track's 1 unit stake ratio.
Betsafe settles bets as quickly as possible. Most winning bets are settled within 15 minutes of the announced final outcomes.
Some bets, on the other hand, may take a bit longer. To guarantee that bets are settled appropriately, Betsafe always settles them by the official match report issued by the event's governing body.
If you have a pending bet, please contact their Customer Support Team. You can contact them via Live Chat, E-mail, or a Call-Back Request.
If you feel that your bet was settled incorrectly, Betsafe will investigate.
Betsafe needs the Coupon number associated with your wager to give you the best service possible. You can contact their customer service team via Live Chat, E-mail, or a Call-Back Request.
Click 'Confirm Cashout' or 'Confirm' (a Cashout Request) to cash out a wager. Once a Cashout Request has been approved, it cannot be canceled.
Betsafe has the right to accept or deny a Cashout Request at its sole discretion. A Cashout Request may be denied for various reasons, including a change in odds or the suspension of a market (including any leg of a multi-wager).
Suppose a Cashout Request is refused for whatever reason. In that case, a notice will be displayed informing you that the Cashout Request was declined, and a new Cashout Price may be provided to you. Suppose you did not make a Cashout Request in response to the revised Cashout Price. In that case, the original wager will be settled using the original instructions and odds when the wager was accepted.
Each campaign and offer will contain information on the applicable rules and requirements. These will include how to activate the bonus, nation eligibility, deposit method criteria, and wagering requirements to access the bonus money.
Before attempting to activate a promotion or offer, it is recommended that you thoroughly read the Terms & Conditions.
You may be prompted to input your IBAN and SWIFT/BIC when making a withdrawal by bank transfer.
IBAN is an international standard for identifying an account used in the same way as local bank transfers but for international payments. SWIFT/BIC is an international transaction code used to identify a certain bank.
You can usually get both the SWIFT/BIC and the IBAN number on your online banking or by contacting your bank.